The Directory Of Financial Institutions 2022 : Absa Bank (Mauritius) Limited
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Ravin Dajee
Managing Director
Absa Bank (Mauritius) Limited is one of Mauritius’ leading financial institutions offering an integrated set of products and services across corporate and investment banking, business banking with solutions for SMEs, and retail banking. Digitally-driven, leveraging its 100-year legacy on the island and its solid network on the African continent, Absa Mauritius is committed to being a partner of choice for its customers, with one main focus: “bringing possibilities to life”.
A key contributor to socio-economic growth in Mauritius with several firsts to its name
- First bank to employ a female workforce in 1950
- First bank to set up a branch in the island of Rodrigues in 1969 • First bank to obtain an offshore banking licence in 1989
- First bank to register a large corporate with the SWIFT network in 2019
- First bank to provide Host-to-Host services to a large corporate in 2019
- First bank to introduce an AI-powered Digital Personal Banker (Abby) in 2020
- First bank to introduce WhatsApp Banking in 2020
Solid African network
Absa Mauritius is part of Absa Group Limited which:
- is present in 15 countries
- owns banks in Ghana, Mauritius, South Africa, Tanzania (Absa Bank Tanzania), Uganda and Zambia
- holds majority stakes in banks in Botswana, Kenya, Mozambique, Seychelles and Tanzania (National Bank of Commerce)
- holds representative offices in Namibia and Nigeria, and insurance operations in Botswana, Kenya, Mozambique, South Africa and Zambia
- holds securities entities in the United Kingdom and United States as well as an IT specialist office in Czech Republic
- offers a unique African proposition and a combined presence across 27 African countries, following a Memorandum of Understanding between Absa Group and Société Générale signed in 2019
As a fully-fledged African bank with an international reach, and leveraging the country’s strategic location, Absa Mauritius is well positioned to address regional challenges and drive connectivity across key channels in UK/Europe, US and China, into and within Africa.
Strategic goals the bank aims to achieve by 2023
- Digital first: Become an innovative organisation, with a digital-first mindset
- Beyond banking: Offer a broader range of financial products that comprehensively address its customers’ financial needs
- Our people, our strength: Trust, value and grow its employees to achieve their full potential
- Bridge the gap to Africa: Become the point of reference in-country when it comes to Africa
- It’s all about our customers: Deliver a unique Absa experience to exceed customers’ expectations
- We do well by doing good: Champion every stakeholder’s goals with passion, creating value for everyone
Values
- We drive high performance to achieve sustainable results
- Our people are our strength
- We are obsessed with the customer
- We have an African heartbeat
Corporate and International Banking
The Corporate and International Banking segment serves clients in the Domestic Large Corporates, International Large Corporates (including Global Corporates and Multinationals), Financial Institutions Group and Global Business Clients (licenced by the Financial Services Commission). Operating regionally and with a global footprint, its Business Model is designed around its clients’ needs to help them unleash the African potential. Absa brings the best of innovative solutions to its clients through tailor-made offerings, encompassing long-term debt financing, Cash and Liquidity Management, Trade and Working Capital, Custody services, Global Markets and FX, and Investment Banking services.
Wealth International
Wealth International offers banking services to non-resident private clients. Core products include:
- Current, Savings accounts and Term deposits
- Visa debit cards in USD, EUR and GBP
- Online banking services, a mobile banking app and a digital on boarding platform
- Lending products
- Structured products
- Global custody
Business Banking
Business Banking services are tailored to the following clients:
- Commercial: Turnover between MUR 125m and MUR 625m
- SME Relationship: Turnover between MUR 50m and MUR 125m
- SME Portfolio: Turnover of MUR 50m or less
Global Markets
Global Markets offers include:
- Transactions in local and international currencies (Spot, Forward and Swaps) to cater for clients’ operational foreign exchange needs
- An electronic foreign exchange execution platform
- Fixed Income instruments for investment, Sovereign Bills/Notes and Bonds, Commercial Papers and Corporate Bonds
- Repurchase Agreements (Repos) enabling clients to fund themselves on the wholesale market
- Risk Management solutions for clients’ hedging needs (foreign exchange, interest rate and commodity hedge solutions)
- Structured Investment Products: investment solutions tailored to the client’s investment appetite
Retail Banking
Retail Banking provides financial solutions including – but not limited to – loans, deposits and cards to five customer segments: Personal, Young Pro, Prestige, Premier and Wealth Onshore. Several novel digital channels are also in place to offer customers a seamless banking experience. The business’ physical network includes three Premier lounges, nine branches and 40 ATMs.
A responsible approach to society
Absa Mauritius recognises the importance of embedding environmental, social and governance (ESG) factors more firmly in its culture, business strategy and how it operates. The bank’s ESG agenda is based on three pillars: sustainable banking practices, responsible corporate behaviours and corporate social responsibility (CSR) initiatives. Absa Mauritius reiterates its commitment to be an active force for good and to create a sustainable tomorrow for all its stakeholders – employees, customers, shareholders and the community.
Absa Mauritius is aligned with Absa Group’s vision to creating sustainable and value-added solutions to some of Africa’s greatest environmental challenges. The Group:
- adheres to the Equator Principles since 2009
- adopted the United Nations Environment Programme Finance Initiative’s Principles for Responsible Banking as an overarching sustainability framework in 2019
- became the first listed South African company to voluntarily include a climate-change resolution in its annual general meeting resolutions in 2020
- 2022 Best Transaction Banking Innovation Lab (The Digital Banker)
- 2022 Outstanding Use of Digital Channels for Improved CX (The Digital Banker)
- 2022 Best Digital CX – Account Opening and Customer Onboarding (WM) (The Digital Banker)
- 2021 Best Investment Bank in Mauritius (EMEA Finance)
- 2021 Best Bank in Mauritius (Global Finance)
- 2021 Best Investment Bank in Mauritius (Global Finance)
- 2021 Best Retail Bank in Mauritius (The Asian Banker)
- 2021 Best Application of IoT (Internet of Things) (The Digital Banker)
- 2021 Best Pure-Play Digital Current Account (The Digital Banker)
- 2021 Best Digital Transformation Initiative (Abby) in Mauritius (Global Business Outlook)
- 2021 Best Cash Management Bank in Mauritius (The Asian Banker)
- 2021 Most Innovative Bank in Mauritius (Global Brands)
- 2021 Best Digital Bank in Mauritius (Global Brands)
CONTACT INFORMATION
Absa House Absa Bank (Mauritius) Limited Absa House, 68 Wall Street Cybercity, Ebene 72201, Mauritius
Tel : +230 402 1000
Email : customer.contact@nullabsa.africa absabank.mu
