A locally developed IT solution serves the Global Business Industry

FRCI has developed an IT solution which integrates all the elements to allow a management company to run an offshore company life cycle from incorporation to termination.

Offshore services occupy a key position in the current economic landscape of Mauritius. More than 140 profitable companies are involved in the financial sector. These companies are very often responsible for the incorporation and management of offshore companies in Mauritius. They must therefore constantly show a high level of professionalism and ensure that customer data remains confidential and protected as they undertake operations internationally.

Even if each management company has its own approach, the use of a secure and efficient information system is critical. FRCI with its pool of local talents has developed a solution of international standard using Microsoft’s technologies to satisfy these
specific needs.

Management companies in Mauritius, licensed by the Financial Services Corporation (FSC), are service providers that act as intermediaries between their clients and the FSC. Mauritius has now over 140 management companies, employing, on average, 10 to 100 employees each, with about five firms having more than 100 employees. This type of business relies strongly on a structured way to manage customer data and information, and many of these businesses are struggling with their existing solution.

An end to end solution

Tej Gujadhur, Director of GFin Corporate Services Ltd, shared some of the issues faced by the management companies in the industry, including security of client’s data, delivery and quality of service, consistency and flexibility.

FRCI, one of the top IT solutions providers in Mauritius, has developed a solution for the local financial industry. Built on Microsoft Dynamics Customer Relationship Management (CRM), FRCI has integrated all the necessary elements to allow a management company to manage an offshore company life cycle from incorporation to termination, more easily and more efficiently. This solution takes care of all aspects of the client’s business, including marketing, business development, company administration and human resource administration.

The clients also benefit from built-in reports for operation, financial and compliance sections. Document management has also been integrated to ensure a complete solution for the clients. Furthermore, the solution is integrated with Microsoft Outlook for follow up of tasks, reminders and recording of customer interactions.

GFin Corporate Services Ltd is one of those companies where the implementation of the Corporate Management Solution has been recently completed. As a start-up, the company knew that quality was paramount for its growth and in a service business, this can only come from freeing more time for employees to focus on the accomplishment of their tasks.

Flexibility and scalability

“We started our business on Google’s Apps but it turns out that it did not meet our requirements as it was not flexible enough. Microsoft Dynamics CRM with FRCI’s extension and customization combined with Microsoft’s SharePoint and Outlook, is the solution which is and will remain probably our largest investment in the business,”explains Tej Gujadhur, founder of GFin Corporate Services Ltd. ‘‘It helped us to organize data and process flow at a very early stage of our business,”declares Tej Gujadhur.

FRCI’s solution, based on Microsoft’s technologies, offers great flexibility and scalability. GFin is therefore confident that over time, as volume picks up and complexity grows within the firm, the benefits will increase on staff productivity and retention – the tools allow more work to be done in lesser time, resulting in huge implications for client satisfaction in a competitive market as well as retention of talent, tired of long and unnecessary hours. “Thanks to this solution, our employees are able to have reasonable working hours and to organise their personal life around work. They can work seamlessly from home or anywhere they deem appropriate to do so,”says the founder.

Clarel Constance, Managing Consultant at FRCI, concludes: “We now have a deep knowledge of the industry and hundreds of hours of thought process on this solution which can be put to immediate benefit for the actual and future clients in the Global Business Industry.”